Definition
Churn Rate is a business metric that calculates the number of customers who leave a product over a given period of time, divided by the remaining number of customers.
Usage and Context
Churn rate helps businesses understand how many customers they`re losing. It`s important for tracking customer satisfaction and loyalty.
Frequently asked questions
What is the churn rate metrics? Churn rate measures how many customers stop using a service over time. It shows the percentage of lost customers.

What is the churn rate of a business? The churn rate of a business is a percentage. It shows how many customers leave compared to the total number.

Is churn rate a marketing metric? Yes, churn rate is a marketing metric. It helps understand customer behavior and the effectiveness of marketing strategies.
Related Software
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Benefits
Knowing your churn rate helps you improve your product and customer service. It can lead to keeping more customers.
Conclusion
Churn rate shows how many customers a business loses. Keeping it low is key to growing your customer base and success.
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